COVID-19 UPDATE

Update: 5/14/2021

Due to high demand and impact from Covid-19 Restrictions, some orders may need longer processing time than usual. Please allow up to 7 to 14 days for your order to be shipped. Our small team is doing its best to make sure orders are processed as fast as possible. We will be in touch with an order update as soon as we can. Thank you very much for your patience and understanding.

International Destinations

Postal services have been suspended to some international destinations due to lack of available transportation or at the request of the receiving postal operator.

Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers.  We have adjusted our delivery standards to better reflect expected delivery times, however service may not be consistent.  Some items maybe delivered 14 to 60 days beyond published delivery standards.  We apologize for any inconvenience and thank you for your patience and understanding during these exceptional times.

 

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow up to 7 days for your order to be shipped.  Tracking numbers will be updated 2-5 days after your order has been SHIPPED.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

I just received my parts but only half of them showed up. Are they missing?
Your remaining parts are not missing. Our inventory fluctuates daily due to parts are purchased of many different suppliers and they arrive at our warehouse at different times. In order to get the order moving we send what is available at the time.  Please email us and tracking information will be given on the remaining parts.

Can I cancel my order?
If you require to cancel your order please email us immediately at primitiveperformanceauto@gmail.com
We process our orders electronically within our processing schedule. Do not assume that an email will be seen as we receive a large number of emails correspondence.
Unfortunately, Due to the cost of processing refunds, there will be a 15% cancellation fee on all orders placed but canceled prior to shipping.
This does not apply to returns & exchanges. Please refer to returns & exchanges if your order has already shipped.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at primitiveperformanceauto@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

 

I have waited long enough for my parts, I am going to file for a claim.

If you feel you have to file a claim, please talk to us first. Its not just a simple case refunding your money. The funds are frozen and can take months before a settlement.

This could all be avoided if you talk to one of our staff prior to making the claim. Please understand at times there are delays that are out of our control, or this maybe your first Internet purchase and you are feeling concerned about fraud. There is absolutely no way we would ever deceive someone for payment to our company.  Sure we have delays but if you were to do a search on our reviews you will never hear of one customer saying Primitive Performance has deceived a customer over a payment.

How long does shipping take?
Shipping times vary as we do ship worldwide from our warehouse centers in North America and Overseas. The average shipping time is 2-6 weeks.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to primitiveperformanceauto@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

 

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