Primitive Performance's returns and shipping policies
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
All orders are shipped via USPS, Canada Post, UPS, DHL & Fedex to the address you provide us with. Please allow up to 1 week for your order to be shipped, you will receive a tracking number in the email you provide after order has shipped. We will do our best to ship out every item in a prompt manner but in rare cases packages may be faced with delays beyond our control such as customs or postal delays.
Shipping times vary as we do ship worldwide from our warehouse centers in North America and Overseas